Concept photograph of a professional reviewing a bank-issued document beside a tablet

DOCUMENT VERIFICATIONIn development

Turn documents
into trusted data.

Help recipients review the issuer and current status of bank-issued documents, with a clear next step for customers and staff.

Discuss Your Requirements See How It Works

Clear recipient journeysIssuer and status reviewFlexible deployment planningBuilt around your teams

THE OPPORTUNITY

A simple way to review the issuer and current status of a document.

A No Liability letter or No Dues certificate may be shared long after it was issued. The planned verification experience helps recipients review the issuing organization, the document reference and its current status through an agreed verification journey.

Shape the solution with CEBS

This solution is in development. Explore the proposed experience and discuss the scope, availability and acceptance criteria for your organization.

Concept view of a bank-issued document on a smartphone — Illustrative verification experience

Issuing organization
Document reference
Current document status
Expiry and withdrawal
Authorized sharing
Customer enquiry support

PLANNED CAPABILITIES

Designed around your teams.

Recognize the issuer

Present the issuing organization and a clear reference so recipients know which record they are reviewing.

Check document status

Plan distinct outcomes for current, expired, withdrawn and replaced documents, with guidance on the next step.

Reduce unnecessary disclosure

Agree which details a recipient needs to see and which information should remain restricted.

Support customer enquiries

Help staff locate the relevant record when a recipient needs clarification or a replacement letter.

A bank adviser reviewing a document with a customer

PRACTICAL BUSINESS USE CASES

Where it fits.

An Omani customer reviewing information on a smartphone

No Liability letters

Help a recipient check whether the presented letter is still current.

A generic bank-issued certificate being reviewed

No Dues certificates

Provide a consistent verification journey for certificates shared with another organization.

A bank adviser discussing documents with business customers

Loan confirmations

Help recipients review the reference and status of an issued confirmation.

A CLEARER CUSTOMER JOURNEY

From issued document to informed review.

Issue
Confirm the approved document and the details recipients may review.
Share
Provide the document with its agreed verification reference.
Check
Review the available issuer, reference and status information.
Review
Resolve outstanding questions with the authorized team.

Business customers and an adviser discussing their requirements

FIT FOR YOUR ORGANIZATION

Agree the right
service from the start.

Discuss hosting preferences, user access, data handling, customer support and the measures that will define a successful rollout.

Cloud, On-premise and Hybrid requirements
Roles, approvals and customer experience
Data location and retention expectations
Supported scope and acceptance criteria

Common questions

Does this replace identity document inspection?

This solution focuses on documents issued by an organization. ID Secure serves identity document capture and review needs.

Can a document be withdrawn after issue?

Withdrawal, expiry and replacement are planned status journeys. Your organization will define who may update a record and how recipients are informed.

Can recipients see confidential customer information?

The information available to recipients will be explicitly agreed. Verification should show only the details needed for the intended purpose.

An evening skyline inspired by Muscat and the Omani mountains

Let us plan your next step.

Tell us about your customer journey, document volumes and deployment preferences.

Talk to CEBS Request a Demo

This preview describes planned capabilities. Production availability, supported scope and any required approvals will be confirmed before delivery. For identity document capture and review, explore ID Secure.